You will find information about order processing, delivery, and all conditions at the following link: Shipping Policy
Shipping and Returns
We'll tell you all about our Shipping and Returns so your Cosméticos24h purchases arrive without any surprises.
DELIVERY TIMES AND SHIPPING COSTS
| Destino | Coste del Envío | Plazo de Entrega | Condiciones de Envío Gratuito | Observaciones |
|---|---|---|---|---|
| España Peninsular | 4,95 € | Entrega entre 24 y 48 horas laborables si el producto está en stock | A partir de 40 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Baleares | 9,95 € | Entrega antes de 72 horas laborables | A partir de 90 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Canarias | 59 € | Entrega antes de 72 horas laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA entrada y salida incluido. Importes de producto sin IVA. IGIC pendiente de abono a la recepción del pedido. |
| Ceuta | 31 € | Entrega 72h laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA. |
| Melilla | 47 € | Entrega 72h laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA. |
| Portugal | 4,95 € | Entrega entre 24 y 72 horas laborables | A partir de 60 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Resto de Europa | 12,95 € | Entrega 5 días laborables | Envío gratuito a partir de 150 € | Entrega antes de 10 días si el stock del producto está en tránsito |
España Peninsular
Coste del Envío: 4,95 €
Plazo de Entrega: Entrega entre 24 y 48 horas laborables si el producto está en stock
Condiciones de Envío Gratuito: A partir de 40 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Baleares
Coste del Envío: 9,95 €
Plazo de Entrega: Entrega antes de 72 horas laborables
Condiciones de Envío Gratuito: A partir de 90 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Canarias
Coste del Envío: 59 €
Plazo de Entrega: Entrega antes de 72 horas laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA entrada y salida incluido. Importes de producto sin IVA. IGIC pendiente de abono a la recepción del pedido.
Ceuta
Coste del Envío: 31 €
Plazo de Entrega: Entrega 72h laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA.
Melilla
Coste del Envío: 47 €
Plazo de Entrega: Entrega 72h laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA.
Portugal
Coste del Envío: 4,95 €
Plazo de Entrega: Entrega entre 24 y 72 horas laborables
Condiciones de Envío Gratuito: A partir de 60 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Resto de Europa
Coste del Envío: 12,95 €
Plazo de Entrega: Entrega 5 días laborables
Condiciones de Envío Gratuito: Envío gratuito a partir de 150 €
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
TRADEMARKS WITH INTERNATIONAL RESTRICTIONS
We've detailed information about brands with international shipping restrictions. Brands are grouped by restrictions to make it easier for you to find the information. Of course, if you need to confirm whether a brand can be shipped to your destination or have any questions, please contact us. We'll help you!
| Restricción de Venta | Marcas |
|---|---|
| Solo España | Gernetic, Selvert, Eberlin, Comfort Zone, Bernard Cassiere, Sothys, Cellcosmet, Montibello y Casmara |
| España, Francia, Alemania | Aroms Nature |
| España, Alemania | Keenwell |
| España, Italia | Massada |
| Todos los países excepto Italia | Germaine de Capuccini |
| Todos los países excepto Portugal, Italia, Alemania | Phyris |
| Todos los países excepto Portugal | Mesoestetic |
| Todos los países excepto Portugal e Italia | Bruno Vassari |
Solo España
Marcas: Gernetic, Selvert, Eberlin, Comfort Zone, Bernard Cassiere, Sothys, Cellcosmet, Montibello y Casmara
España, Francia, Alemania
Marcas: Aroms Nature
España, Alemania
Marcas: Keenwell
España, Italia
Marcas: Massada
Todos los países excepto Italia
Marcas: Germaine de Capuccini
Todos los países excepto Portugal, Italia, Alemania
Marcas: Phyris
Todos los países excepto Portugal
Marcas: Mesoestetic
Todos los países excepto Portugal e Italia
Marcas: Bruno Vassari
Processing, delivery and conditions
You will find information about the processing and delivery of your orders, and all the conditions, at the following link: Shipping Policy
Right of withdrawal and guarantees
If you need more information about your right of withdrawal and the guarantees you have as a consumer, you can obtain all the information at the following link: Return Policy
Are you a professional?
If you are a professional, find out the specific conditions for shipping and returns for professionals registered in our Cosméticos24h Professional Zone at the following link: Shipping and Returns for Professionals
Frequently Asked Questions
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We ship to Spain, Portugal, the Balearic Islands, the Canary Islands, Ceuta, Melilla, and other countries in the European Union.
The European countries we ship to are:
Germany, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.Shipments to Europe are sent with the UPS shipping agency.
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Delivery of your order will depend on the destination and product availability.
Generally, shipments within mainland Spain have a delivery time of 24/48 business hours if the product is in stock.
For international destinations, delivery times may vary from 3 to 10 days. -
Shipping costs depend on the delivery destination. See our Shipping and Returns table for more details on costs based on your area.
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Yes, we'll send you a tracking number by email once your order has shipped. You can track the status of your package directly from the courier's website.
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Yes, we offer free shipping to some destinations with a minimum purchase amount.
Please refer to the Shipping and Returns table (located at the top of this page) to find the minimum amount required to qualify for free shipping. -
Yes, if you're near Elche or the surrounding area, you can pick up your order at the Cosméticos24h store.
We are located at Joaquín Martínez Macià Street, 10, 03205.
It's best to call or write to us beforehand so we can arrange your pickup. Our phone number is 601 757 362. -
If you can't receive your package, the carrier will leave you a notification, and you can arrange a new delivery attempt or pick it up at a nearby location.
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In some cases, depending on the courier company, you can choose a delivery time for your order. We recommend contacting us directly before completing your purchase. We'll be happy to help!
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Yes, you can return a product, as long as it's in its original condition and within the return period. For more information, please see our Return Policy .
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You have 14 days from the moment you receive your order. However, please consult our Returns Policy or ask us directly via WhatsApp or by phone at 601 757 362 .
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In general, you will be responsible for the cost of returns, except in specific cases such as defective products or shipping errors. Please review our Return Policy for full details.
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If you want to exchange one product for another, return the product you want and make a new purchase with the product you do want.
Review our Return Policy for full details or contact customer service.
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If you have received a damaged or incorrect product, please contact customer service as soon as possible.
You can send us a WhatsApp message with photos of the product, and we'll offer you a solution, which may include sending a replacement product or a refund. -
Generally, we will only accept returns of products in their original condition. However, if the product is damaged or defective, please contact Customer Service for a solution.
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When we receive the returned product, our warehouse colleagues will check its condition. The refund will be issued, where applicable, within 5 to 7 business days, using the same payment method used for the purchase.
